Terms & Conditions of Sale
Version 1.1 · in force from 19 September 2026
These are the terms you buy under. They are written to be read, not to be got past.
1. Who we are
Tap-A-Post is a trading name of Norbert Bercsenyi, a sole trader established in Scotland.
- Trading address
- 1/3, 19 Victoria Road, Glasgow, G42 7AB, Scotland, United Kingdom
- hello@tapapost.co.uk
- VAT
- Not currently VAT registered. The price you see is the price you pay.
2. These terms
These terms apply to every order placed through our website. By placing an order you accept them. We send a full copy with your order confirmation, so you always have the version you agreed to.
We may change these terms. The terms that apply to your order are the ones in force when you placed it. That is why the copy we email you is the copy that counts.
This version is 1.1, in force from 19 September 2026.
3. Who can order
You must be 18 or over to place an order. Our products are made as gifts for children, but they are bought by adults, and there are no accounts for children anywhere on this site.
Where a product is for a child, you confirm at checkout that you are their parent or guardian, or are sending with permission.
4. What we sell
Printed letters and cards carrying a wax seal with an NFC tag under it. Tapping the seal with a phone opens a page holding personalised content, usually a voice message you recorded.
What you need for the seal to work: a phone with NFC switched on and an internet connection. Most phones made since about 2015 will do it. Every piece also carries a printed QR code to the same address, so the content is reachable without NFC at all.
Product photographs and descriptions are illustrative. Paper is a natural material and slight variation in shade, texture and visible fibre between batches is normal. It is a characteristic of the stock, not a defect.
5. How an order is placed
In this order, because it is the order that gets the best result:
- You choose a product and answer its questions.
- You record your message in your browser, on this site. We do not accept audio by email.
- You pay. Payment is taken at that point, on Stripe's own page.
- We print it, seal it, check it and post it.
You may also pay first and record afterwards, and nothing stops you, but nothing can be printed until there is a recording, because a sealed envelope that plays silence is not the product. See section 6 for what that means for timing.
Your order is accepted when we email you to say it has been posted, not when payment is taken. If we cannot fulfil it we will tell you promptly and refund you in full.
We may refuse or cancel an order where the details you give are unlawful, offensive, infringe someone else's rights, or where we reasonably believe the order is fraudulent.
6. Timing, in one paragraph
The dispatch clock starts when your recording is finished and paid for, whichever of those two happens last. If you pay on Monday and record on Thursday, production starts Thursday. We will email to remind you if you have not recorded. The full timings are in our Delivery & Dispatch policy.
7. The details you give us are yours to check
Check the spelling before you pay. We print exactly what you type. We do not correct spelling, capitalisation or grammar in a name, because we cannot tell an unusual spelling from a mistake, and getting that wrong is worse than printing what you wrote.
If you spot an error, write to hello@tapapost.co.uk straight away. We will fix it free of charge if we have not printed yet. Your order page shows you which stage it has reached. Once it is printed, an error in the details you supplied is not something we can refund. See our Cancellation, Returns & Refunds policy.
8. Your recording
You confirm that you have the right to make and share the recording, and that it contains nothing unlawful or offensive.
You keep ownership of your recording. You give us only the permission we need to store it and play it back through your own product, for the lifespan in section 10. We do not use it for anything else, and we never use it in marketing.
We listen to recordings as part of our own production check before printing. We may refuse to publish one that is unlawful or offensive, and will refund you if we do. If a recording is taken down after posting, the page shows that it has been removed. It never quietly plays something else instead.
9. Price and payment
Prices are in pounds sterling and include VAT where it applies. UK delivery is included in the price shown unless the page says otherwise. We post to UK addresses only.
Payment is processed by Stripe. We are the merchant of record. We never receive or store your card number.
Discount codes are typed on Stripe's payment page, no more than 1 per order. A code has no cash value, cannot be exchanged for money, and cannot be added to an order after it has been paid for. A refund is of what you actually paid, after the code.
If a price is obviously wrong and the error is one you could reasonably have spotted, we may cancel and refund rather than supply at that price.
10. How long the seal keeps working
The content behind the seal will stay available for at least 5 years from the day we post it.
We intend to keep it there longer, but we will not promise what we cannot control. If we ever withdraw the service we will give you at least 90 days' notice by email, and a download of your recording so you keep it permanently.
Under the Consumer Rights Act 2015 the digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you are entitled to a repair, a replacement or a reduction in price.
11. Your legal rights
Nothing in these terms affects your statutory rights. Under the Consumer Rights Act 2015 the goods we supply must be of satisfactory quality, fit for purpose, and as described. If they are not, you have rights to a repair, a replacement or a refund.
12. Our liability
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, our total liability for an order is limited to what you paid for it, and we are not liable for losses that were not foreseeable when the contract was made.
We are not liable for delays outside our control: postal disruption, industrial action, severe weather, supplier failure. If one happens we will contact you, and if the delay is substantial you may cancel and be refunded in full.
13. Complaints
Write to hello@tapapost.co.uk. We aim to acknowledge within 2 working days and to resolve within 14 days. If we cannot, you may be able to use an alternative dispute resolution scheme, or take the matter to court.
14. Governing law
These terms are governed by the law of Scotland, and disputes are subject to the jurisdiction of the Scottish courts. If you live elsewhere in the United Kingdom you may also bring proceedings in the courts of the part of the UK where you live.